Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Names and contact details

We collect or use the following personal information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Recorded images, such as photos or videos
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Identification documents

We collect or use the following personal information for recruitment purposes:

• Contact details (e.g., name, address, telephone number or personal email address)
• Employment history (e.g., job application, employment references or secondary employment)
• Education history (e.g., qualifications)
• Right to work information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Data protection rights

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure: You have the right to ask us to delete your personal information.
• Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing: You have the right to object to the processing of your personal data.
• Your right to data portability: You have the right to ask that we transfer your personal information to another organisation or to you.
• Your right to withdraw consent: You can withdraw your consent at any time.

Where we get personal information from

• Directly from you
• Regulatory authorities
• Charities or voluntary sector organisations
• Previous employers
• Providers of marketing lists and other personal information
• Suppliers and service providers

How long we keep information

We will retention your data for five years.

Who we share information with

• Insurance companies, brokers and other intermediaries
• Charities and voluntary organisations
• Professional advisors
• Relevant regulatory authorities
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Publicly on our website, social media or other marketing and information media
• Current employers
• Previous employers
• Suppliers and service providers
• Professional consultants

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:

Address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint